TERMS AND CONDITIONS

Ordering and Payment:

All Reef Lighting products are either in stock items or custom-made upon order placement. To initiate production, a deposit of 50% of the total sale price is required.

Production time is estimated at 8-12 weeks if not in stock. (12-14 weeks for non-standard finishes) and begins upon approval of shop drawings.

The customer is responsible for making full payment, including applicable state or local taxes, crating, handling, storage, and insurance charges (if applicable), before delivery or shipment.

Rush orders may incur an additional rush fee and expedited shipping charges.

Prices and Charges:

All listed prices are for trade purposes and are F.O.B. from our location in Port St. Lucie, FL.

Prices include shipping, local delivery & packaging. They do not include sales tax, or crating fees on custom items.

All transactions are in U.S. Dollars.

Custom Order Process:

Custom orders must be submitted in writing, including the product details and purchase order number.

A 50% deposit check should be sent to our office along with the order.

Any alterations requiring extra costs must be made in writing, subject to additional charges and lead time.

Complete order details, such as checklists and drawings, are required before production can commence.

Shop drawing approvals can impact lead time.

Shipping and Delivery:

Shipping times are additional and vary by product and location.

Delivery dates are approximate, and we are not responsible for delays beyond our control.

Shipping and handling quotes do not cover import duties and VAT.

Responsibility for determining the suitability of product size for entry doors lies with the purchaser.

We don't accept liability for on-site limitations preventing delivery.

Designs and Dimensions:

All designs remain the property of Reef Lighting. We have the exclusive right to produce these designs.

Design details and dimensions are subject to change without notice.

Variations and imperfections are slight, but do happen in the production of custom fixtures.

We may photograph the installed fixture upon project completion.

Luminaires:

Reef Lighting operates as a UL Certified shop, adhering to UL regulations for standard components in our fixtures.

Fixtures meeting UL regulations automatically include UL listing at no extra cost.

Care and Maintenance:

Handling components, especially during installation, should be done with nitrile gloves.

Glass components can be cleaned with denatured alcohol, while metal components' cleaning depends on the finish.

Wires can be cleaned using denatured alcohol or glass cleaner.

Detailed care and maintenance guidelines are provided in the shipment.

Changes and Cancellations:

Any changes require written approval and may affect pricing and production/shipping time.

Cancellations after production commencement may result in deposit forfeiture.

Returns and Repairs:

Returns are only accepted for damaged items and are subject to a 25% restocking fee as well as return freight.

Authorized returns must adhere to our shipping instructions.

Rewiring a fixture requires referencing the original purchase order for a quote.

Clients are responsible for repacking and returning fixtures. We are not liable for damage during these processes.

Force Majeure:

Reef Lighting is not liable for delays due to factors beyond our control, such as labor disputes, acts of God, or government regulations.